Return Policy
Island 3D Online Shop Return Policy
​
Effective date: 2nd day of January, 2026
​
​
Our return policy is specifically designed to ensure customer satisfaction while maintaining the integrity of our products. Please review the following guidelines applicable to returns for items purchased on our online platform.
​
​
Eligibility
This return policy applies solely to items purchased from the Island 3D Online Shop.
​
​
Time Frame
Customers have a period of 14 days from the date of delivery to initiate a return request if the item does not meet their expectations. An extended period in compliance with Australian Consumer Law is used for items deemed unacceptable or not as described.
​
Condition
Items must be returned in their original condition, including all packaging, documentation, and accessories.
​
​​
​
Exclusions
Our models are designed to be durable, but are not made for rough play. For items that are damaged after arrival, some exclusions apply.
This policy does not cover items that have been damaged due to misuse, negligence, accident, or normal wear and tear.
​
Items Not Meeting Expectation
The refund amount covers the item(s) sale price only; the customer is required to cover all transportation costs and a 15% restocking fee will be deducted from the refund amount. Please contact us prior to attempting a return.
​
​
Items Not As Described
We may request that the items be returned for inspection. We will cover the return postage cost, and refund or replace items that are eligible at the customer's request. Delivery postage is non-refundable unless the entire order is refunded.
​
​
Australian Consumer Law (ACL)
In addition to the Island 3D Online Shop Return Policy, customers are entitled to rights under the Australian Consumer Law. These rights include refunds, replacements, or repairs for goods that are faulty, unsafe, do not match their description, or fail to perform as expected. Nothing in our policy limits or excludes these statutory rights. Where the ACL applies, customers will not be charged restocking or return postage fees.
​
​
Modification of the Return Policy
If our return policy is updated or changed, we will update the “Effective Date” at the top of the return policy. We recommend that users of our site check the return policy before placing an order to ensure you are up to date on any modifications.
​
Contact information
​
For any questions or to initiate a return, please contact us at
​
We strive to provide a seamless and satisfactory experience for all our customers. If you have any further queries or concerns, please do not hesitate to reach out to us.
​
​